ANONYMOUS SERVICE ASSESSMENT
Description.
Our Anonymous Service Assessment offers a comprehensive evaluation of your business’s service quality while uncovering missed revenue opportunities. By benchmarking against your existing Standard Operating Procedures (SOPs), we analyse the entire customer journey—from initial contact to post-service follow-up.
This process helps identify gaps, inefficiencies, and areas for improvement that may be hindering revenue growth or customer satisfaction. We also use this data to inform Training and Development, ensuring your team is equipped with the right skills to deliver exceptional service. Additionally, we highlight Marketing and Branding opportunities, helping you leverage insights to better connect with your audience. Beyond assessment, we assist in writing or refining your SOPs to align with best practices, creating a seamless, high-quality experience for both your team and customers. Our goal is to turn actionable insights into strategies that maximise your business’s potential.